Connecting With
Your Customers
Where Every Call Matters
Meet the Industry Leaders of Call Answering Services
Extend Communications has over 65 years of experience providing customized call center solutions across North America. Our 24/7 call answering and dispatching services ensure that your clients’ queries are attended to quickly and seamlessly. Experienced and professional, our agents provide the best possible customer experience and free up your time to focus on core business activities.
Why Businesses Choose Extend for Their Critical Communications
Never miss a call: We’re here 24/7, 365 days a year.
Never miss a call: We’re here 24/7, 365 days a year.
Flexibility: We customize and integrate our solutions to fit your business.
Flexibility: We customize and integrate our solutions to fit your business.
Reliability: Leaders in contingency planning – even our back-ups have back-ups.
Reliability: Leaders in contingency planning – even our back-ups have back-ups.
Customer Satisfaction: You set the goal; we’ll deliver results.
Customer Satisfaction: You set the goal; we’ll deliver results.
We’ll find the right solution for your business and show you some you haven’t considered yet.
Comprehensive & Flexible
Call Centre Services
B2B or B2C, we’re ready to handle your communication needs.
Our experienced team directs your calls where they need to go, catering to various industries such as real estate, small businesses, service companies, corporations, and governments. Our customized services are tailored to meet your specific business needs using our cutting-edge software and hardware.
Telephone Answering
& Dispatch
Call forward your phone for us to handle your daytime or after-hours calls.
Absenteeism &
Absence Tracking
Let your supervisors or managers get back to what they need to do and leave attendance up to us!
Emergency Dispatch,
Triage & Escalation
Efficient call triage, seamless escalation, confirmation and reporting at your fingertips.
Email/Text Handling
Services
24/7 email response to today’s demanding clients. We keep you ahead of your competition.
Work Alone & Safety
Check-In
Enhance the safety of your lone employees with our diverse range of automated solutions.
Telephone Answering
& Dispatch
Call forward your phone for us to handle your daytime or after-hours calls.
Absenteeism Call-In
Reporting
Let your supervisors or managers get back to what they need to do and leave attendance up to us!
Emergency Dispatch,
Triage & Escalation
Efficient call triage, seamless escalation, confirmation and reporting at your fingertips.
Email/Text Handling
Services
24/7 email response to today’s demanding clients. We keep you ahead of your competition.
Work Alone & Safety
Check-In
Enhance the safety of your lone employees with our diverse range of automated solutions.
Extensive Industry Experience
We tailor services to your unique business needs, leveraging cutting-edge software and hardware.
Find out more about the customized solutions we offer, tailored to different industry groups.
Extensive Industry Experience
We tailor services to your unique business needs,
leveraging cutting-edge software and hardware.
Find out more about the customized solutions we offer,
tailored to different industry groups.
Leading Edge Technology
Elevating efficiency, ensuring reliability, and upholding unparalleled quality standards
Extend Communication is dedicated to enhancing efficiency, ensuring dependability, and maintaining unmatched quality standards. We achieve this through real interactions and real results, utilizing the power of call forecasting software. Our advanced algorithm, which is based on historical call patterns from comparable days, accurately predicts call volume for each 15-minute interval, every day. With this cutting-edge technology, we can make predictions with a high degree of accuracy, often within 1-2%. Our statistics from the past year demonstrate our commitment to excellence. We invite you to join us and experience the difference that Extend Communications can make for your business.
Trusted For Over 65 Years
With over 65 years of experience in providing call-answering services, we have developed an exceptional level of expertise in delivering top-quality call answering and message-handling services to all our clients. We understand that each business has unique requirements, and taking the time to get to know your business inside and out is crucial to ensure that we provide a service tailored to your specific needs.
We take great pride in being a reliable and trustworthy call-answering partner. Our track record of leadership in the industry for over six decades speaks for itself. With Extend Communications, you can be confident that your customers will receive top-quality service, and your business will benefit from our extensive experience and expertise.
Read our Case Studies and learn more about how Extend can help your business succeed.
Telephone Answering
Managing Absenteeism
Emergency Dispatch
Work Alone & Safety Check-In
Learn how we helped this small business handle all incoming calls professionally, efficiently, and affordably.
See how we helped a large manufacturing business manage sick and late employees, freeing up their foreman’s time.
Find out how we helped an industrial business provide 24/7 availability to clients with efficient call handling and seamless escalation to technicians or on-call staff.
Learn how we can help track remote employees with our system that will provide an automated check-in and safety monitoring service that improves employee safety.
Telephone Answering
Managing Absenteeism
Emergency Dispatch
What Our Customers Say
“You are everything I need to allow me to work uninterrupted and keep my clients feeling like I am here for them. Over the many number of years we have been with Extend our needs have always been met, and we have never had a complaint, never! That is something today!”
“Extend Communications is reliable, punctual, and our messages are received clear and concise. I always appreciate receiving an instant response when emailing the general service desk. Thank you.”
“Very professional. My customers can’t tell if it’s our staff or our Extend staff.”
“The Extend team is awesome. Always striving to solve any problems that arise, and working to make the technology even better.”
“Our Extend staff deal with our customers after hours in a very friendly and professional manner. When customers are calling it is usually because something is broken and sometimes, not in a very pleasant mood, but we’ve never received a complaint that the staff at Extend was not courteous to them. We consider them to be part of our team.”
Let’s Talk
Let Extend Communications find the right call answering solution for your business. Contact our Director of Sales, Bonnie Edwards by phone, email or text. Bonnie welcomes the opportunity to discuss your business’ specific challenges and requirements and find the right solution for you.
Bonnie Edwards, Director Sales
Text/Phone Us: 519-759-6820
Toll-Free: 800-265-9975
Direct Email Address: bedwards_atsign_extendcomm.com
Let’s Talk
Let Extend Communications find the right call answering solution for your business. Contact our Director of Sales, Bonnie Edwards by phone, email or text. Bonnie welcomes the opportunity to discuss your business’ specific challenges and requirements and find the right solution for you.
Bonnie Edwards, Director Sales
Text/Phone Us: 519-759-6820
Toll-Free: 800-265-9975
Direct Email Address: bedwards_atsign_extendcomm.com
