Meet our Team
Where Passion Meets Expertise, the Team Behind Extend Communications Inc.
Our team is at the heart of everything we do. We are passionate about providing exceptional call answering communication solutions to our customers. Each member of our team brings a unique skill set, allowing us to transform challenges into opportunities. We are not just a group of individuals, but a synergy of talent, dedication, and innovation. From our crew of dynamic professionals who turn every call into an opportunity to our management team, their commitment goes beyond simply answering calls; they strive to create meaningful connections and enhance the essence of Extend Communications.
To learn more about our team and the driving force behind our commitment to your success, explore our team biographies below.
F. Scott H. Lyons, President
Scott is President of Extend Communications Inc. and holds a Bachelor of Science degree from Wilfrid Laurier University in Waterloo Ontario. He joined Extend in 1989, holding increasingly senior roles in the company, before becoming President in the late 1990s. Scott has spoken at many industry conferences in both Canada and the United States and has held the position of President of the Canadian Call Management Association (CAM-X), and Board Member of the Professional Inbound Network (PIN).
In addition to his commitment to his business and the industry, Scott is extremely active in his community serving on the boards of numerous organizations and institutions such as the Board of Governors of Wilfrid Laurier University, Brant Community Foundation (Secretary 2011-2013), Lansdowne Children’s Centre (Chair 2010-2012), Rotary Club of Brantford (President 2004/2005), Brantford-Brant Chamber of Commerce (President 2002). Scott is also the recipient of the Tom Ryan Award for Ethics and Integrity, and in 2012 was named a (double) Paul Harris Fellow, for his work and dedication to the ideals of Rotary International.
Lina Cunningham, General Manager
Lina Cunningham joined the team at Extend Communications in 2005 and with her diverse skills, experience and educational background, advanced quickly in the company. As General Manager, she is now involved in many aspects of day-to-day operations including oversight of sales, customer service, and technical programming. Lina holds an Honours B.A. in Leadership Studies from Wilfrid Laurier University and has served on the Board of Directors for the Brant-Brantford Chamber of Commerce, and the NAEO trade association (President 2017).
Mark Frey, IT Manager
Mark has over 42 years of experience at Extend in communications technology and IT services and applying new technologies to improve customer service. Mark started at Extend as an Electronics technician to maintain the radio and paging networks that Extend operated at the time, and later transitioned to IT management as IT became more central to business and the radio and paging systems were gradually phased out.
Dave Patterson, Director of Operations
Dave Patterson is a business operations specialist with over 20 years’ experience working with some of North America’s most recognized brands. A naturally strategic thinker, Dave has a passion for developing people and leading teams through change by collaborating to build structure within the organization.
Laura Joudrey, CPA, CGA, CFO
Laura joined Extend Communications in 2002 and has over 25 years of managerial and accounting experience in a corporate environment. A graduate of McMaster University in History and Accounting, Laura has continued to enhance her qualifications in business and finance through the CGA of Ontario, allowing her to effectively contribute to the strategic goals and growth of Extend.
Jessica Snow, Operations Manager
Jessica joined Extend in 2007 and has over 15 years of customer service and 8+ years of managerial experience. She started her career with us as a front-line customer service representative, and moved quickly through the ranks to supervisor, acting manager, to her now current role as Operations Manager.
Let’s Talk
See our team in action. Contact us anytime toll-free at 800-265-9975 or schedule a free consultation.
