Media Releases

Spending more time on hold? Blame ‘Telephone Tuesday’ Do you have a list of phone calls to make on Tuesday? You’re not alone — telephone calls to businesses are expected to peak in Canada on the day following Labour Day, according to research from the advertising analytics firm Marchex. In [...]

Extend Communications and Human Response Contact Centres today announced a new partnership whereby Extend will begin providing service to Human Response clients over the next 2 months. “We are very proud to have been chosen to assist Human Response with their changes, and look forward to working with their clients [...]

This video produced by Brantford's Economic Development Department, highlights Extend Communications as one of several organizations in the City who are helping to transform the community by expanding or relocating their businesses to Brantford. Hear the story of Extend's major expansion, and how the redevelopment of a historical building is [...]

On the heels of National Disaster Preparedness Week, Extend Communications today put one of its disaster plans to the test, and evacuated staff to a backup call centre location across town, completely unannounced. Unlike a normal “fire drill” that might see staff hanging out in a parking lot for a [...]

Extend has once again launched its Santa Hotline 1-855-HEY-SANTA. This free community service offers children the opportunity to call Santa's Workshop and speak to one of his Elves. Santa is very busy this time of year, so his dedicated team of Elves talk to children about what is on their [...]

Extend Communications hosted clients, partners, dignitaries, and community supporters at the grand opening of its new state of the art facility in downtown Brantford today. […]