Media Releases

After months of internal testing, Extend today announced its official launch of IPv6 on the company’s email servers, the next generation protocol for internet addressing.  “Our early adoption of IPv6 reflects the progressive culture within our organization, and the strength of our IT department led by IT Manager Mark Frey.” [...]

Extend Communications Information Technology Manager Mark Frey today announced the Company's "up-time" for the past 12 months.  Accounting for planned outages, up-time for the past 12 months was 99.999%.  This  reflects only a single, unplanned, 3-minute reboot over the course of the previous 12 month period.  "Achieving 'Five 9s' is [...]

Extend Communications officially launched it's corporate Facebook page today, after several months of evaluating social media marketing and communications. The page features weekly updates, and examples of interesting call handling situations that the company handles; and will serve as another place for clients, staff, and potential clients and staff to [...]

A quick primer on finding the perfect partner in a call centre. Scott DM Article Oct 2010

The Association of TeleServices International (ATSI) based in Atkinson, New Hampshire, today announced Extend Communications Inc.'s TOP RANKING of all participating Call Center companies in Canada and the United States, with the Award of Distinction. This recognition follows six months of testing and mystery calling by an independent panel of [...]

The Chamber of Commerce Brantford-Brant has awarded the 2010 Bell Technology Award to Extend Communications. The Award recognizes a local business that has demonstrated excellence in innovation through technology, and was presented at the Business Excellence Awards Dinner, the premier business event in Brantford. Extend President Scott Lyons accepted the [...]