Media Releases

The upgrade today of Extend's facility in Cambridge Ontario completes a 2-year company wide expansion project. The result is a state-of-the-art new call handling platform offering a significant list of new service features, more efficient call processing during peak times, and considerable automation of previously manual tasks. "Not only does [...]

A huge fibre-optic cable cut in Brampton on the Friday before the summer's busiest long weekend put Extend's backup plans to the test earlier this week. For over 29 hours June 30-July 1, calls normally handled by Extend's Georgetown Ontario call centre were re-routed to its Brantford location using VoIP [...]

On June 17, 2006 local calls within 519 will require 10 digit dialing. If you dial only 7 digits, you will hear a recorded message reminding you to dial all 10 digits, before your call is connected. This message may disrupt data transmission in certain cases (Internet, paging, fax machines, [...]

The successful cutover of Extend's 2nd location was completed on schedule today, again without any downtime. "This major initiative to upgrade equipment and network our 3 locations together, will allow us to provide an even better level of service to our clients, and to bring new services to market more [...]

Scott Lyons, President of Extend Communications Inc. headquartered in Brantford has been named one of 3 finalists in the Brantford/Brant Chamber of Commerce Business Excellence Awards. The award recognizes entrepreneurs leading organizations exhibiting exceptional achievement in several categories from business growth and sustained success, to innovation and technology, to community [...]

Several months of planning, due diligence, training, data entry, and more training came together today, as accounts were cutover to operate on an entirely new call-handling platform. Despite the huge technical challenges associated with an upgrade of this magnitude, it was completed with ZERO downtime, and no major service issues. [...]